Contact Us
This page explains how to contact the Casino Not On Gamstop editorial team, what we can help with and what we can't. If your question is about a payment, a bonus or a withdrawal at a specific casino, the operator is the right place to start. We publish research-based guides. We don't run any casino.
Details of the contact form or email address, where the site offers one, appear in the site footer and on the wider site. We haven't listed a phone number, postal address or support hours here because none has been supplied for publication, and we won't guess at them.
What you can contact us about
- Corrections: a bonus term, payment method, limit or date on our pages that looks out of date or wrong.
- Feedback on a guide: something unclear, missing or too technical, such as wagering requirements or verification checks.
- Suggestions: topics you'd like covered, from payment fees to game contribution rules.
- Questions about our process: how we research and rank operators. See About Us for the full explanation.
- Commercial or partnership enquiries: we may earn commission from some operators, but that doesn't buy position in our rankings.
What we can't help with
We aren't an agent for any casino, so we can't reverse a decision, release a withdrawal, reopen a closed account or chase a payment on your behalf. We also can't give legal or financial advice, and we can't confirm your personal account status at any operator.
Problem with a casino you found through us?
Work through these steps, in order:
- Gather your evidence: account email, transaction dates and amounts, screenshots, and any chat transcripts.
- Read the operator's terms, including the bonus rules, withdrawal limits and verification requirements. Our Terms and Conditions page explains how our own site works.
- Contact the casino's customer support in writing, so you have a record.
- If it stays unresolved, use the casino's formal complaints procedure and note any deadlines it sets.
- Check which licence the operator holds and whether that licensing body or an approved dispute service accepts complaints.
Be aware that casinos outside the UK Gambling Commission system offer fewer UK-specific protections. The regulator's dispute routes and GAMSTOP don't apply to them, so a complaint can be slower and less certain to succeed. We can't guarantee any outcome.
Need support for your own gambling?
If gambling is causing you worry, stop and talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential, and it also offers online chat. You can also set deposit and loss limits, use self-exclusion, or install gambling blocking software. If you've registered with GAMSTOP, please don't look for ways around it. Our Responsible Gambling page has more detail.
Before you write to us
- Include the page address and the exact wording you're querying.
- Say when you saw the information. Offers and terms change, and our latest checks were dated 29 September 2026.
- Never send passwords, full card numbers or identity documents. We will never ask for them.
What to expect from us
We read genuine corrections and feedback and, where a claim can be verified against an official or operator source, we update the page. We can't promise individual replies or a set response time. Our ratings are editorial assessments, not customer-review scores, and they aren't for sale.
To browse our comparisons while you're here, see our main guide to non GamStop casinos. You must be 18 or over to gamble, and gambling should never be treated as a source of income.